Bureaucratic. But humans don't have to deal with that part.

[And really, he knows what most people actually want to know when they ask.]

There's the Good Place and the Bad Place. I'm running the Good Place, now, and it's pretty varied - not everyone wants the same things, after all, and variety's good for everyone. These days, the Bad Place is operating more like a purgatory system. People get some time there to...you know, work on their personal issues.